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      Terms and Conditions

NO ACCESS GRANTED - Please be sure if you request to be home during the service call you are in fact there. If you are not there to grant access after you specifically ask for this service, you will be charged for the service call.

Tenants be advised you will be charged for a full service call if the following work order is a result of tenant damage or neglect. Also including below but not limited to:
 

CLOGGED SINKS - This service call is a charge to the tenants if the pipes are full of debris. The tenant will not be charged if the pipe is structurally compromised  

LIGHT BULBS - The tenant is responsible for changing all burnt out light bulbs. 
 

NO HYDRO - The tenant will be charged for this service call if the breakers are off or fuses are burnt out. The tenant will also be charged for this service call if the receptacle reset button needs to be pressed to reset. Please ensure you have checked breakers, fuses and reset buttons prior to our company sending out an electrician. This will avoid costs to you. 

FURNACE NOT WORKING - Please make sure the outside vent (exhaust vent) is not clogged by debris or ice or snow. If the HVAC technician arrives on site and determines the cause to be a blocked vent, the tenant will be held responsible for the service call.  The tenant will also be held responsible for the service call if the batteries on the thermostat are low. Make sure Furnace and or AC switch is turned on, or the tenant will be held responsible for the service call.

WATER SOFTENER - If your work order is in regards to your water softener running continuously, please put the water softener on bypass by either turning the valve manually or on the program screen selecting bypass. If you cannot determine the bypass please call our office immediately.